Parts of the shop not working anymore after going live

I wanted to put my shop live on wednesday last week. Due to problems from my hoster, this was not possible, so it went live on thursday instead. When it was live, I encountered a problem with the purchase Button. It wasn't working anymore. (In my local version everything works fine). After Debugging for several hours, trying to fix the issue, I at the end thought, maybe this was a server problem (given the fact that the server was down the day before). When calling the support center I let the support do a test purchase. She told me what she was doing and then clicked purchase and "poooff" the purchase went through. I didn't do anything so wtf!?! Anyways I was happy that it worked. Until yesterday! Around 5pm I guess, cause I got a call from a client, that the purchase button is not working. Till 10.30am everything still worked, cause there were purchases made. Calling support center this time, unfortunately didn't have the same effect as yesterday.

I did some minor bugfixing yesterday (CSS stuff). Other things I undid. I have no clue, what went wrong at some point. I don't get error messages, at least none where I would think they have something to do with the purchase button not working. On my local version everything works! Compared the files, they are the same. I'm not a pro, so my debugging skills are limited.

Could someone please take a look at the page and make a test purchase? The site is in german so please click at a dish, choose a date, and click in den warenkorb. After this click "zur kasse" and fill in some dummy data click "weiter", choose "auf rechnung, click "weiter". At the review check the two boxes. And click "kaufen".

Usually you should be forwarded to success page, but now just the loadie is shown and nothing happens. Can someone point me in the right direction here? I am searching for hours now and I don't have a promising lead yet.


Log from Purchase Button click

Could this cause the issue? The cookies are already expired, because the server ist 2 hours behind? I changed the cookie expire date to 86400 but that didn't help. So I think I would have to change the date on server.


Purchase Button is working again. I'm not really sure, what exactly caused the issue, but changing Payment Method did the trick.

Similar questions

Button 'in cart' not working anymore
I found out that clicking on "in cart" button on a product page is not working anymore. (www.deli-discountnl) while on the overview page when you click on the basket it still works. And I am having a system.log of 500 mb!? This is the first line: 2016-10-10T10:16:37+02:00 ERR (3): Warning: simplexml_load_string(): Entity: line 96: parser error : St...
Customer "Sign In" button not working anymore
I have run into a problem where the Customer "Sign In" button stopped working after a few uses. Everything else so far about the store seems to be working as expected. I am using a clean install of Magento 2.2.0 Open Source version, that was installed using Softaculous at my web hosting service. Steps taken to produce the error: In the store, I add...
Checkout cart suddenly is not working anymore
In the middle of the day after 2 months without deploying anything, my Magento 2 cart is not working, everyone that tries to go to the cart account sees an error 500, my server said it's probably a module since they aren't able to see anything weird from their side. These are the issues that I got in my logs.
Magento 2.4.3 Using \Laminas\Log\Logger::WARN or EMERG, DEBUG not working anymore
I have implemented the plugin which uses some constants of \Laminas\Log\Logger::WARN di.xml ResponseCheck.php Which leads me to following error: Error: Class 'Laminas\Log\Logger' not found in /var/www/html/magento/app/code/Custom/Es/Plugin/ResponseCheck.php:42 Even new \Laminas\Log\Writer\Stream(BP .'/var/log/ESResponse.log'); is also not working.
Magento reindex url_rewrite is not working anymore
I’m stuck with the following issue in a live Magento store. After i've created new categories for one of my 2 stores (multistore setup), i’m not able to reindex the URL rewrites. I’ve already emptied the core_url_rewrite table in the database, cleared the var/locks folder and tried to reindex, but it did’nt make any difference. When i take a look a...
The way to renovate Mage site (live -> develop -> live)
we have some live sites since Mage 1.4 and are now @ 1.7 We want to upgrade/renovate the site by adding new modules, removing old, and changing the theme + CSS. Now I have always been wondering what the (best) techique is to make a copy of a live site, make changes, copy back to live + update the orders that were made in the meantime. Is this the w...

Also ask

We use cookies to deliver the best possible experience on our website. By continuing to use this site, accepting or closing this box, you consent to our use of cookies. To learn more, visit our privacy policy.